Hamel AlMesk Shop , we are dedicated to providing exceptional customer support to ensure your satisfaction with our products and services. Our support policy outlines how we handle inquiries, issues, and feedback related to your purchases and overall experience with our platform.

1. Customer Support Availability

You can reach us through the following channels:

• Email: Hfathy@hamelalmesk.com
• Phone: +965 60659239

We aim to respond to all inquiries within 24 hours during business days.

2. Types of Support We Offer

Product Inquiries

If you have any questions regarding our products, such as usage instructions, ingredients, or benefits, our support team is here to provide detailed information and guidance. We strive to ensure you find the products that best suit your needs.

• Email: Hfathy@hamelalmesk.com
• Phone: +965 60659239

Order Support

For assistance with your order, including the following, please contact us:

• Order status and tracking
• Changes to your order (within a limited time frame after purchase)
• Issues with payment
• Delivery and shipping inquiries

• Email: hfathy@hamelalmesk.com
• Phone: +965 60659239

Returns and Refunds

We offer a hassle-free return and refund process for eligible products. Please visit our Return-Policy for detailed instructions on returning products. If you have questions regarding the return process or the status of your refund, our support team is happy to assist.

• Email: Hfathy@hamelalmesk.com
• Phone: +965 60659239

Technical Support

If you encounter any technical issues while using our website (e.g., trouble placing orders, account access problems), please contact our technical support team. We will work to resolve these issues promptly to ensure a smooth shopping experience.

• Email: Hfathy@hamelalmesk.com
• Phone: +965 60659239

Account Assistance

Need help with your account? Our team can assist with:

• Account creation and setup
• Password reset or recovery
• Updating personal information